What to expect, when you click & collect

Keeping you safe is our priority

When you check-out your order, you will be able to select a day to collect from your chosen Jesse Smith or W.J Castle shop. During the current COVID-19 pandemic, your safety remains our top priority so we continue to follow all the Government guidelines regarding visiting our shops.  

Thank you in advance for your patience

As part of the guidelines around safe social distancing, when you arrive at your chosen collection shop, we will be allowing a limited number of customers into the shop at any one time. This is likely to mean that a queue will form outside of the shop at peak times. If possible, you may decide to avoid joining the queue by doing some other shopping but if you do have to wait, please accept our sincere apologies and gratitude in advance for your patience. 

When you enter the shop, please do use the hand sanitiser provided next to the door. Please do also follow the current Government advice on safe social distancing and wearing a mask. At this challenging time, please keep safe, show care and respect for others.

Thank you